Frequently Asked Questions
General Questions
Shipping And Delivery
Returns and Exchanges
Support
Orders And Payments
What Is The Bag Made Of?
Crafted from soft yet thick Nylon fabric, our bag is lightweight while remaining strong and secure for everyday travel. The durable material holds its shape beautifully and includes a PVC waterproof pocket to keep wet or spill-prone items safely separated.
How Do I Clean It?
Your Voyra bag is machine washable for easy cleaning. We recommend washing on a gentle cycle with cold water and mild detergent.
Do not tumble dry.
Reshape while damp and allow to air dry only to maintain the bag’s structure and fabric quality.
For the PVC waterproof pocket, simply wipe clean and allow it to fully air dry before use.
Can It Been Taken It On My Flight?
Absolutely! it has been designed specifically to be suitable to be the perfect carry on bag for all airlines. It will fit in the overhead compartments or under the seat.
Size And Weight?
Size - 42 (L) x 19 (W) x 30cm (H)
(16.5 x 7.5 x 11.8 in)
Weight - approx 0.4kg
Where Do You Ship To?
We are an Australian owner business although we ship worldwide!
Here is the country's we ship to :-
Albania, Algeria, Angola, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Bolivia, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Cabo Verde, Cambodia, Cameroon, Canada, Chile, Colombia, Costa Rica, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, Estonia, Ethiopia, Finland, France, French Guiana, Germany, Ghana, Greece, Guadeloupe, Guinea, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kenya, Kiribati, Kuwait, Latvia, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Zealand, Nicaragua, Nigeria, Norway, Oman, Pakistan, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Réunion, Romania, Russian Federation, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, The former Yugoslav Republic of Macedonia, Togo, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, United Kingdom, United Republic of Tanzania, United States, Uruguay, Zambia, Zimbabwe
How Long Until I Receive My Order
Orders typically arrive within 7–14 days. Delay may occur if falls on public holidays.
Rural areas may take longer.
Where Do We Ship From?
All orders are shipped directly from our warehouse. This ensures fast, reliable delivery with tracking every step of the way.
I Haven't Received My Order Yet? What I Do?
Please allow 7-14 days for shipping. Sometimes unexpected delays may occur especially around public holidays. Please contact us at Voyratravelbags@gmail.com if you have any delays or have not receive your order.
What Is Your Return Policy?
Yes! We accept returns and exchanges within 30 days of purchase, provided the bag is unused. Customers must cover return shipping costs unless the item is defective or incorrect.
Do You Offer Exchanges?
Sure thing, just reach out and we’ll help sort it. You’ll only need to cover return shipping.
What If My Bag Arrives Damaged or Faulty?
No worries, If something’s not right, email us with a photo and we’ll send a replacement or refund.
How Can I Track My Order?
Once your order is shipped, you'll receive an email with a tracking number. If you haven't received it after 4 days feel free to contact us and we can locate it for you.
How Long Does It Take To Hear Back For My Inquiry?
Our customer service teams responds with 48 hours of inquiries.
How Can I Contact Customer Support?
Voyratravelbags@gmail.com
What Payment Methods Do You Have?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, Shop Pay, and more all processed securely.
Is My Payment Info Safe?
Absolutely. All transactions are encrypted and handled through trusted payment gateways. We never store your card details
Do You Offer Afterpay or Payment Plan Options?
Unfortunately we do not at this time but we are working to introduce it this year.
Couldn’t Find Your Answer? Ask Us Questions!
We will answer any questions you have, don’t hesitate to contact us immediately.
Voryatravelbags@gmail.com
